FAQS

Spin-and-Win Giveaway (December 2023)

🎡 1. How does the Spin-and-Win work?
To participate, simply enter your details on our website and spin the wheel to reveal your exclusive discount or free item.
🎡 2. What do I need to do after spinning the wheel?
After spinning, copy the generated code to your clipboard. This code is valid for 4 hours.
🎡 3. Can I use the discount code immediately after spinning?
Yes, you can use the discount code at checkout within the 4-hour window after spinning the wheel.
🎡 4. What happens if I win a free item?
If you win a free item, it is crucial to add that specific item to your cart before using the discount code during checkout.
🎡 5. How often can I spin the wheel?
Customers are entitled to one spin daily until the 31st of December.
🎡 6. Is there a minimum order requirement to use the discount code?
Yes, the Spin-and-Win discounts are available only for orders over R600.
🎡 7. Can I combine the Spin-and-Win discount with other promotions or discounts?
The Spin-and-Win discount cannot be combined with other promotions or discounts.
🎡 8. What if I forget to use the code within the 4-hour window?
Unfortunately, the code expires after 4 hours. You can spin the wheel again on the next day for another chance to win.
🎡 9. Is the Spin-and-Win Countdown Timer available for international orders?
The promotion is valid for both domestic and international orders as long as the order total is over R600.
🎡 10. Can I share my Spin-and-Win code with someone else?
The Spin-and-Win codes are unique to each customer and should not be shared. They are intended for individual use.

Feel free to contact our customer support if you have any further questions or encounter issues with the Spin-and-Win Countdown Timer. Happy spinning!

 

How Do I Pay Over 3 Months Interest Free?

PayJustNow offers you 3 equal interest-free instalments and gives you a rad new way to pay - today! Best part is, you get your products upfront. 

3 equal #interestfree instalments

Now you can plan for those bigger purchases over 3 equal instalments:

 

01.
Add your products to your shopping cart and then proceed to check-out.
02.
Great! Next step, choose PayJustNow as your secure payment method.
03.
Create your account as easily as if your eyes were shut (though we’d recommend you keep them open).
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Complete your purchase and now sit back, relax and we will get your parcel out to you asap!

Payjustnow Helpine: 021 300 2152
                                 support@payjustnow.com
I'm not getting the results I expected?

If you're not seeing the results you hoped for with IntrinsiCurly Me (ICM) products, there are a few steps you can take to troubleshoot and adjust your routine.

First, it's important to understand your curl type and porosity. Determining your curl pattern and porosity can help you understand the specific needs of your hair and tailor your routine accordingly. You can use the "curl typing" system, which categorizes curls into types 2A-4C, or you can use the "porosity test" to determine how easily moisture can penetrate your hair.

Next, consider where you're starting from. Are you dealing with chemical damage or dryness? Have you recently straightened your hair? Understanding your starting point can help you adjust your routine to address any underlying issues.

Take a look at the products you're using. Are you using a mix of ICM products or sticking to just one line? Are you following the Curly Girl (CG) Method? It's important to use the right products for your hair type and porosity, as well as understanding the ingredients in the products you're using and how they interact with your hair.

If you haven't already, consider trying the Clean Slate Method. This method is a deep cleanse that helps to remove buildup and restore your hair's natural pH balance. This can be especially helpful if you're dealing with product buildup or are transitioning from a non-CG routine.

Consider your washing, conditioning, and styling techniques. Are you roughing up the cuticles or smoothing them down? Are you towel-drying or using a diffuser? Are you touching your hair while it's drying? Experiment with different techniques to see what works best for your hair.

Finally, manage your expectations. Styling curly hair can take time and practice, and it may take some time for you to find the right routine that works for you. Be patient and don't be afraid to make adjustments as you go. Remember that your curls will get better over time as you learn to care for them properly.

How do I refresh my hair?
 
Add a teaspoon of either the IntrinsiCurly Me Curl Creme or Luxurious Creamy Conditioner to your spray bottle. Use that to refresh on day 2 or 3. Remember that your day 2 or 3 hair is not only influenced by how you refresh but how well you protected your curls the night before. Do you sleep on a satin pillow case? Do you use a buff to protect your curls at night?
You can also use the dry gel technique. Using praying hands, apply the gel to your dry hair. Scrunch. Wait 5 minutes for the hair to dry completely and then scrunch out the crunch. 

Join the Facebook Group

Please join our group where you will be able to find out more about all the terms/methods we use and be able to chat to other IntrinsiCurly Me customers to see what worked for them

Do you have samples?

We don't have samples, however we do have a smaller travel size set.  Depending on the length and thickness of your hair it can last 3 - 5 weeks. 


Where can I buy from?

You can either purchase online or check out our list of stockists on our website to see if there is one near you. www.intrinsicurlyme.co.za/pages/stockists

Can I use the products on straight hair?

Our products enhance your natural curl or wave. They also work on permed hair.

Can I use the products after having a Brazilian or Botox treatment or relaxing my hair?

Our products will hydrate and moisturise your hair. This improves the condition. You may find that some curl returns but it can't undo the chemical damage. However, as your new hair grows your curls will grow out much healthier. After about 4 - 6 weeks of use you can start to see if you may need to trim the ends or not. 

Why should you finger detangle?

We believe that finger detangling with conditioner is the way to go. For a number of reasons.

1. You can feel which parts of the hair needs extra attention.

2. You're much gentler with your fingers than you are with a brush or comb. You'll "stretch" the hair less.

3. The smoothing of the hair with your fingers actually smooths the cuticles down which in turn prevent more frizz and knotting. 


All our clients that have changed over say it's only the 1st 1 or 2 times that takes a little longer but that the results are amazing and it's quicker now. Also, less tears.